13 Best AI Chatbots in 2024: ChatGPT, Gemini & More Tested

The ride-hailing app drastically cut down its response times by 33%, giving customers quicker replies than ever. Plus, the platform saved agents over 4,000 hours, allowing them to handle more queries efficiently. With these changes, Uber’s service level agreement compliance increased by 8% and the time spent on each case dropped by nearly a minute and a half. In an effort to meet customers where they are, Uber has launched a chatbot to book rides via WhatsApp – the world’s most loved messaging app.

You can create multiple inboxes, add internal notes to conversations, and use saved replies for frequently asked questions. You can also use the advanced analytics dashboard for real-life insights to improve the bot’s performance and your company’s services. It is one of the best chatbot platforms that monitors the bot’s performance and customizes it based on user behavior.

You can also store chats on the left-hand side of the screen and jump between them or share a particularly interesting conversation with others. This helped us pick the best software for many use cases like customer service, medical, finance, personal use and more. We went through numerous platforms and read third-party review websites to collect the top AI chat apps.

The second and third words show that this model was created using ‘generative pre-training’, which means it’s been trained on huge amounts of text data to predict the next word in a given sequence. This free chatbot platform offers great AI-powered bots for your business. This chatbot platform provides a conversational AI chatbot and NLP (Natural Language Processing) to help you with customer experience.

Copilot (formerly Bing Chat)

However, this feature could be positive because it curbs your child’s temptation to get a chatbot, like ChatGPT, to write their essay. As a result, the AI can be interrupted, carry on multi-turn conversations, and even resume a prior chat. These extensive prompts make Perplexity a great chatbot for exploring topics you wouldn’t have thought about before, encouraging discovery and experimentation. I explored random topics, including the history of birthday cakes, and I enjoyed every second.

There are even features of You.com for coding called YouCode and image generation called YouImagine. All of these programs are based on OpenAI’s GPT-3 models (except YouImagine, which uses Stable Diffusion). That means it’s fairly adept at generating creative text or answering complex questions.

Claude, Character AI, and Grok all have different data privacy policies and terms of service. There have been questions raised previously about whether Character AI is safe, and what the company does with the data created by conversations with users. Now, Gemini runs on a language model called Gemini Pro, which is even more advanced. We recently compared Gemini to ChatGPT in a series of tests, and we found that it performed slightly better when it came to some language and coding tasks, as well as gave more interesting answers. Created by Microsoft-backed startup OpenAI, ChatGPT has been powered by the GPT family of large language models throughout its public existence – first by GPT-3, but subsequently by GPT-3.5 and GPT-4. Other tools that facilitate the creation of articles include SEO Checker and Optimizer, AI Editor, Content Rephraser, Paragraph Writer, and more.

Juro’s contract AI meets users in their existing processes and workflows, encouraging quick and easy adoption. SmythOS is a multi-agent operating system that harnesses the power of AI to streamline complex business workflows. Their platform features a visual no-code builder, allowing you to customize agents for your unique needs. DevRev’s modern support platform empowers customers and customer-facing teams to access relevant information, enabling more effective communication.

It combines the capabilities of ChatGPT with unique data sources to help your business grow. Chatbots aren’t just there to answer consumer questions; they should also help market your brand. A good chatbot will alert your consumers to relevant deals, discounts, and promotions.

My 5 favorite AI chatbot apps for Android – see what you can do with them

For example, depending on whether the bot works on a company’s website or the Messenger platform, the performed action might be totally different. Bing Chat and Google Bard are direct alternatives to ChatGPT, but PerplexityAI does something entirely different. Not only can you ask any question or give PerplexityAI any prompt, but you can also discover popular searches and “threads” that give you a pretty good idea of what’s going on in the world at the moment. Think of it like Google Trends being integrated directly into Google Search — all upgraded by AI. When it comes to the most powerful AI chatbot you can get your hands on, the $20 a month is more than worth it for ChatGPT Plus.

• AI chatbot is a piece of software that simulates conversations with people using natural language processing (NLP) and machine learning to provide a human-like experience.
• They help businesses automate tasks such as customer support, marketing and even sales.
• AI Chatbots provide instant responses, personalized recommendations, and quick access to information.
• The best AI chatbot if you want the best conversational, interactive experience, where you are also asked questions.
• Hyperlinks can include journalistic publications, Reddit posts and even YouTube videos.

The chatbot operates with an unlimited query limit and utilizes the Inflection-1 language model. The human-like bot sends conversational messages (even emojis) to emphasize its points. The bot is free to talk to, but you must make an account if you want Pi to remember the details you share. Workativ also provides a no-code chatbot builder that enables users to create custom bots.

Unlike many AI chatbot solutions, Zendesk AI agents, the next generation of AI-powered bots, are purpose-built for CX and perform like human agents. They come pre-trained on over 18 billion real customer service interactions specific to your industry, so they already understand the nuances of the customer experience and your customers’ needs. This allows the system to deliver value on day one, saving your team time and avoiding the costs of manual setup. To that end, we have curated 15 best chatbot examples from businesses of all sizes and domains, in this article.

For the last year and a half, I have taken a deep dive into AI and have tested as many AI tools as possible — including dozens of AI chatbots. Using my findings and those of other ZDNET AI experts, I have created a comprehensive list of the best AI chatbots on the market. The largest gifting retailer in the U.S., Flowers leverages e-commerce conversational AI masterfully to simplify the user journey across multiple product lines. Their virtual shopping assistant Gwyn (short for “gifts when you need them”) helps users find the perfect gift for their loved ones by delivering contextual shopping suggestions. It’s pretty good at attracting new customers as well by being available on Facebook Messenger where people already are.

Gemini can complete tasks like creating games, solving visual puzzles, and generating images with accompanying text descriptions. Its AI model is capable of logical and spatial reasoning—meaning it can follow instructions and understand logical relationships and spatial configurations, like in problem-solving tasks or game-play scenarios. AI can surface similar tickets, turn a few bullet points into a full reply, change the tone, and summarize conversations to boost productivity. The Zendesk agent copilot can take the pressure off agents by proactively offering reply drafts or next steps during customer interactions. This means it’s incredibly important to seek permission from your manager or supervisor before using AI at work. Initially, Perplexity AI was powered by the LLMs behind rival chatbots ChatGPT and Claude.

Despite its unlimited query capability, some users may find it repetitive, and its effectiveness varies from person to person. Additionally, the platform lacks human interactions, https://chat.openai.com/ which may be a drawback for some users. For students, Khanmigo acts as an AI-powered, personalized tutor and can be used to help with assignments or break down complex topics.

When you log in to Personal AI for the first time, it’ll ask you if you want to create a person for your professional life, personal life, or an “author”. You’ll need to upgrade to a different plan to create a personal AI for work, but the personal option is free. It’s designed to be a companion-style AI chatbot or “Personal AI” that can be used for lighthearted chatter, talking through problems, and generally being supportive. There’s also a Playground if you’d like a closer look at how the LLM functions.

Free Chatbot Builder Software

OpenAI has recently shown off its Sora video creation tool as well, which is capable of producing some rather mind-blowing video clips based on text prompts. Sora is still in a limited preview however, and it remains to be seen whether or not it will be rolled into part of the ChatGPT interface. For a while, ChatGPT was only available through its web interface, but there are now official apps for Android and iOS that are free to download, as well as an app for macOS. The layout and features are similar to what you’ll see on the web, but there are a few differences that you need to know about too. ChatGPT has been trained on a vast amount of text covering a huge range of subjects, so its possibilities are nearly endless. But in its early days, users have discovered several particularly useful ways to use the AI helper.

Zendesk’s no-code Flow Builder tool makes creating customized AI chatbots a piece of cake. In addition to having conversations with your customers, Fin can ask you questions when it doesn’t understand something. When it isn’t able to provide an answer to a complex question, it flags a customer service rep to help resolve the issue. Google’s Gemini (formerly called Bard) is a multi-use AI chatbot — it can generate text and spoken responses in over 40 languages, create images, code, answer math problems, and more. Geoffrey Hinton, the researcher who developed the concept of neural networks and who is considered the godfather of AI, feels less enthusiastic about the technology he helped birth. As for using AI chatbots on a day-to-day basis, they’re handy tools that can synthesize the world’s information for you in seconds, saving you lots of research time.

The conversational interface allows users to ask questions and get natural responses. Academic or professional researchers can use the source citations included in responses to double-check accuracy and include them in their papers. AI chatbots aren’t a luxury anymore—they’re the standard for providing an exceptional customer experience.

It can also code in multiple languages, so users can create and modify websites. The big difference is that using Replika involves building an AI persona that fits into the more traditional, “companion”-style model. It can be built to almost “mirror” a user and even has therapeutic benefits. Character AI, on the other hand, lets users interact with chatbots that respond “in character”. However, it’s just not as advanced (or as fun) as Character AI, which is why it didn’t make our shortlist.

They qualify leads by gathering critical information and drive conversions by guiding users through the purchasing journey with targeted upsells and cross-sells. From customer service to lead generation, smart chatbots have found a wide range of applications across various industries. We will explore the common uses and benefits of using smart chatbots online, shedding light on how they enhance productivity, streamline processes, and drive business growth. ChatInsight is an intelligent AI chatbot that uses the power of the Large Language Model (LLM) to provide accurate and multilingual consulting services 24/7. With applications ranging from sales consultation to customer support, training, and handling pre-sales and after-sales inquiries, ChatInsight AI offers a versatile solution for businesses of all sizes. Technology has achieved a new milestone with the launch of AI-based smart chatbots.

KAI delivers real-time customer service using deep conversational AI and financial expertise to meet your client’s needs. This can assist financial services in providing the right recommendations and expanding your FAQ pages with commonly asked questions. You can also use this AI chatbot free of charge to write blog posts as well as to publish them, all with natural language prompts. This software connects with Google Drive to speed up document creation and further improve the productivity of your teams.

The easiest AI chatbot builder you’ll ever try.

It runs on Google PaLM 2, the latest version of Google’s large language model (LLM), to carry out instructions. Gemini AI connects to the internet and finds sources for the information it provides to the users. In comparison to ChatGPT, Gemini’s users state it feels more conversational and less text-oriented.

Perplexity AI is a free AI chatbot connected to the internet that provides sources and has an enjoyable UI. As soon as you visit the site, using the chatbot is straightforward — type your prompt into the “ask anything” box to get started. Our goal is to deliver the most accurate information and the most knowledgeable advice possible smart chatbot in order to help you make smarter buying decisions on tech gear and a wide array of products and services. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. If we have made an error or published misleading information, we will correct or clarify the article.

YouChat also offers extra resources to continue research and links out to related topics, which is handy. That’s not a great look for a company of Google’s size, but it seems determined to improve Bard and make it a serious competitor Chat GPT to ChatGPT. Einstein Bots seamlessly integrate with Salesforce Service Cloud, allowing Salesforce users to leverage the power of their CRM. I tested Perplexity by asking it one simple questions and one not-so-simple question.

Some bots might focus on automating tasks like data analysis, content management, or website scraping without any conversational interface. Create unique customer experiences with entertainment chatbots that engage users through games, quizzes, and interactive stories. These chatbots not only entertain but also subtly promote your brand, fostering a deeper connection with your audience.

When you enter a prompt, the system automatically searches the internet, processes results, and gives a reply with links to the sources used. Hit the ground running – Master Tidio quickly with our extensive resource library. Learn about features, customize your experience, and find out how to set up integrations and use our apps. Automatically answer common questions and perform recurring tasks with AI.

Robust Marketing Capabilities

Despite potential message limitations for premium models, Poe remains an accessible choice for exploration. Additionally, users can develop their chatbots, tailor prompts, integrate knowledge bases, and monetize their creations through creator accounts, distinguishing Poe from OpenAI’s ChatGPT. Its search engine uses generative AI, including models from OpenAI and Meta’s Llama.

Customers need to be able to trust the information coming from your chatbot, so it’s crucial for your chatbot to distribute accurate content. Businesses of all sizes that need an omnichannel messaging platform to help them engage with their customers across channels. Businesses of all sizes that have WordPress sites and need a chatbot to help engage with website visitors.

You need to understand what your audience wants before even looking for options. The app is a tribute to the Greek philosopher Socrates, well-known for his method of teaching by asking questions. By leveraging AI, Socratic helps students with research, conceptual learning, and step-by-step problem-solving. Learn how to create a unique chatbot persona to match your brand and level up your CX.

You can design pre-configured workflows, business FAQs, and other conversation paths quickly with no programming knowledge. We’ve compared the best chatbot platforms on the web, and narrowed down the selection to the choicest few. MedWhat can provide medical consulting and decrease human error to improve their health conditions. It then creates reports with actionable insights for HR to improve employee engagement and well-being. The AI bot can also aid you in predicting weaknesses and measuring company culture in real-time with a personalized reach out to employees. Infeedo is one of the most advanced AI chatbots to collect employee feedback for companies that offer remote work.

Grok’s name comes from the world of 1960s sci-fi and is now used as a term to mean intuitively or empathetically understanding something, or establishing a rapport. This has led to their rapid and widespread usage in workplaces, but their application is much broader than that. Both consumer and business-facing versions are now offered by a range of different companies. Read more about the best tools for your business and the right tools when building your business. An AI chatbot that’s best for building or exploring how to build your very own chatbot. Has over 50 different writing templates, including blog posts, Twitter threads, and video scripts.

Lastly, if there is a child in your life, Socratic might be worth checking out. Part of Writesonic’s offering is Chatsonic, an AI chatbot specifically designed for professional writing. It functions much like ChatGPT, allowing users to input prompts to get any assistance they need for writing. With Jasper, you can input a prompt for the text you want written, and it will write it for you, just like ChatGPT would. The major difference is that Jasper offers extensive tools to produce better copy.

If you want to chat with AI online, HeyPi (personal intelligence) is the perfect choice for you. You can access the system straight on their page without logging in or going through any tabs. You can also use this online AI chatbot app to get recommendations for exercises to further assist you in improving your mental health and emotional well-being. You can also record and send videos through WhatsApp whenever you need a visual communication to help with customer interactions and optimize the experience. Microsoft Bing AI uses OpenAI GPT-4 model for a chatting experience while searching the web.

Find critical answers and insights from your business data using AI-powered enterprise search technology. You can foun additiona information about ai customer service and artificial intelligence and NLP. Another new feature is the ability for users to create their own custom bots, called GPTs. For example, you could create one bot to give you cooking advice, and another to generate ideas for your next screenplay, and another to explain complicated scientific concepts to you. One of the big features you get on mobile that you don’t get on the web is the ability to hold a voice conversation with ChatGPT, just as you might with Google Assistant, Siri, or Alexa.